DFC aims to offer our customers the highest level of service and satisfaction. If any DFC design requires repair, cleaning, or alteration of any kind, Team DFC can provide you the best advice in how to safely carry these out, and can work with you to maintain your DFC designs in their best condition.
Because of the unique and sometimes delicate nature of many DFC designs, we also offer in-house repair of all Chaquira sculptures at DFC’s CHAQUIRA HOSPITAL.
To return a chaquira sculpture (or other DFC design) for DFC certified artisan repair, you will need a Return Repair Authorization number (RRA#.) Please email us at firstname.lastname@example.org, including your original order number if you still have it, and a list of the item(s) you are returning in the body of the message, with a jpg image of the design in question for our reference and a brief description of the issues of concern in regard to repair. We’ll then reply to you with your RRA#, which must be included in the address field of your return package. This RRA# is very important to ensure proper tracking and handling of returned goods. Do not return any product(s) until you have received an RRA# from us! The email to you with your RRA# will also include packing information that will help maintain the safety of your shipment during return transit to us. Please ship with full insurance by your preferred shipper to:
Col. Roma, Mexico D.F 06760
Upon receipt of the shipment, Team DFC will contact you by email to confirm the cost of repairs and return shipping. Please reference your RRA# when calling or emailing to check on the status of your chaquira repair.
Returns for repair at DFC’s CHAQUIRA HOSPITAL may also be made in person to DFC’s Mexico City flagship store (Colima 124D, Col. Roma. Tel: (55) 5533-5339) within 14 days of shipping order date, during our normal business hours of 12-8pm. Our store is closed Mondays.
Please Note: DFC cannot repair all breakages or wear on all of our designs, as in some cases repair is impossible. Team DFC will advise you if this is the case, but will also do our best to provide you the highest quality repair service whenever possible.